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Department of Justice and Community Safety

REHABILITATION PROVIDERS

A key feature of the Workers Compensation Act 1951 (the Act) is the focus on Injury
Management. There are increased obligations for stakeholders specifically designed to
assist the rehabilitation process of returning injured workers to suitable employment.

An approved Rehabilitation Provider

  • provides vocational rehabilitation in accordance with Section 21 of the Workers Compensation Regulation 2002.
  • must be qualified to provide a rehabilitation service in accordance with Section 22 of the Workers Compensation Regulation 2002.
  • must maintain written and electronic records in accordance with Sections 23 & 24 of the Workers Compensation Regulation 2002.

The primary focus of the injury management process is the involvement of all 3 key parties
(the employer, injured worker and nominated treating doctor) in the management of the
injury from the time of the accident to the return to work or settlement of a claim.

An approved Rehabilitation Provider provides, for an injured worker, an independent party
to liaise and negotiate with everyone involved in the worker’s rehabilitation.

Only approved rehabilitation providers are eligible to provide vocational rehabilitation for
the purposes of the Act.

Vocational Rehabilitation

There are three processes involved in Injury Management. These are the: Injury Management Program; Return to Work Program; and Personal Injury Plan. 

Vocational rehabilitation is organised as part of the Personal Injury Plan and involves the assessment of the injured worker with the aim of providing, training and other services to enable a return to suitable employment. It is the insurers obligation to ensure that this vocational rehabilitation will lead to a real prospect of employment or a real increase in earnings for the injured worker.

Rehabilitation Provider Approvals

If you wish to become an approved rehabilitation provider in the ACT you should refer to the following documents:

If you have viewed the application guide and obligations and have further queries about applying for approval, please contact the Workers Compensation Hotline on (02) 6205 0760.

Approved Rehabilitation Providers